Service Explanation
BLD Hosting is a business designed to provide a service for customers and their internet data. BLD Hosting allows customers to use "Web Space" and place their files on the internet, where they can be publicly accessed without the need of technical knowledge. "Web Space" acts as the limiting factor to the amount of files, or data, that can be placed in an account purchased with BLD Hosting. "Transfer Limit" refers to the amount of data that can be transferred to and from an account. Every time an account's internet data is accessed, "Transfer" is utilized.
Consider the following example:
A customer purchases an account with 5 GB of "Web Space", and 15 GB of "Transfer Limit". When the account is created, the customer decides to "upload", or place, a 1 GB file on to the account. The actual transfer of 1 GB to the account consumes 1 GB of the "Transfer Limit". When the file is done transferring, it now consumes 1 GB of "Web Space". Now, let's say that 2 visitors download the 1 GB file that has been placed under the account. This means that the 1 GB file is transferred from the account 2 times - and therefore consumes 2 GB of "Transfer Limit". After all this activity, the account has utilized 1 GB of "Web Space" and 3 GB of the "Transfer Limit". "Transfer", incoming and outgoing connections to the account, accumulates over a monthly period. At the start of a new month, “Transfer” is reset - and the account begins at 0.
Company Breakdown
Company Background
BLD Hosting has been providing quality services since the Seventh of August, 2007. For some time, this has primarily consisted of shared solutions - namely shared/reseller and VPS hosting. However, over the years, BLD Hosting has learned to adapt to the needs of its clients. During that time, BLD Hosting has matured into a full-fledged business and continues to take great pride in each and every one of its customers. Although it is not considered as an industry "Giant", BLD Hosting has learned to use that as an advantage over some of the bigger names, sharing the same niche. It has learned to value its customers, and work with them on a personal level. Communication and identity are both very key at BLD Hosting. Clients are not treated as numbers, and no customer is a stranger!
BLD Hosting strives to be the perfect home for your internet data. Ever since its conception, BLD Hosting has ensured that you may use your service in full, without the worry of shady practices - such as overselling. BLD Hosting ensures to be perfectly honest about the service you are receiving.
The Basics of Support
Support is only accessible by staff member’s equipped with the knowledge to handle most, if not all variations of inquiries. As a direct result, BLD Hosting's support team is not very extensive, however highly efficient. Communication with the support department includes; e-mail (support@bldhosting.net), live support, support tickets, and scheduled phone conversations. It is important to note that e-mail communication and live support sessions are the quickest way to resolve any problems. At times where live support is unavailable/ offline (live support hours include 5PM - 12AM), e-mail support is the best way to contact support - largely because BLD Hosting's support e-mail (support@bldhosting.net) pipes to staff's mobile devices. A quick way to e-mail BLD Hosting at its support department is to click the live support icon, present on the left hand side of every page on our website. If Live Support is offline/ away/ busy, it will prompt you with a contact form that e-mails the support department following completion.
Ordering and Payment Processing
Often, ordering is as easy as following a few links on the website - and completing a few forms necessary to your profile or account creation. Sometimes, BLD Hosting may provide customers with an offer that isn't available for purchase on its website. This will always consist of an "order link" which still requires the completion and submission of online forms. Regardless, all purchases are always transferred through the billing system, through which all future and recurring payments will be issued. The billing system organizes your customer information, and automatically invoices customers for their next payment term. The billing system also possesses an end-user control panel that neatly presents necessary billing information. Often, the billing system will e-mail clients of; upcoming payments, overdue payments, service suspension, and service cancelation. It is important to note that all payments are processed automatically, and are therefore open to errors. If you find a problem with your BLD Hosting billing invoice, it is important that you immediately contact support regarding the issue. Upon payment completion, BLD Hosting will automatically create shared/ reseller accounts. VPS and dedicated server orders, however, require staff confirmation and therefore take some time to process.
Pricing is not set in stone and is always open to end-user input and bargaining. BLD Hosting ensures that it will find a middle ground for customer requests, at the very least. Simply contact support with the pricing and package you had in mind.
Dedicated Server sales occur exclusively on a personal level. That is to say that if you are interested in purchasing a Dedicated Server with BLD Hosting, you would have to contact support with the specifications you have in mind, at which point BLD Hosting would respond with a quote, and pricing would then be finalized on a per-specific basis.
Management Information
BLD Hosting is mainly operated from Canada. While employees may be situated in other geographical locations, Andrei Popa (CEO of BLD Hosting) is Canadian. While BLD Hosting may be a Canadian company, its servers are located in various locations across the U.S. However, as BLD Hosting continues to expand - and its needs for more server machines continue to grow - BLD Hosting is readily conventionalizing plans to start, and maintain, a local DataCenter.